11 baje Privacy Policy — Your Data, Our Responsibility
Protecting your privacy at 11 baje is one of our highest priorities. This policy explains what information we collect, how it is used, who it may be shared with, and what rights you have over your data.
1. What Information We Collect
Various types of information are collected when you create an account and use our services on 11 baje. A detailed breakdown by category is provided below:
Account & Identity Information
During registration, your name, mobile number, date of birth, and password are collected. National ID or birth certificate details may be requested for identity verification. This information is essential for account management and security.
Payment & Financial Information
During deposits and withdrawals, mobile banking transaction reference details, transaction amounts (BDT), and timestamps are collected. Your mobile banking PIN or password is never collected — payments are completed directly through your app.
Device & Browser Information
While using the platform, information such as your IP address, device type (mobile or desktop), operating system, browser type and version, and screen resolution may be collected automatically. This data is used to improve platform performance.
Usage Data
Usage data is collected — including which games you played, when you logged in, which pages you visited, and how long you spent on the platform. This helps us deliver a personalized experience and improve our service quality.
2. How We Use Your Information
11 baje uses collected information solely for specific, legitimate purposes. We never sell your data or use it for unnecessary activities.
- Account Management & Verification: Verifying your identity, keeping your account secure, and managing the login process.
- Payment Processing: Processing deposit and withdrawal requests, maintaining transaction history, and resolving financial disputes.
- Service Improvement: Improving platform functionality, gaming experience, and mobile performance.
- Security & Fraud Prevention: Detecting suspicious activity, preventing multiple accounts, and taking necessary steps to combat money laundering.
- Customer Support: Resolving your complaints and queries, and ensuring service quality.
- Legal Compliance: Complying with applicable laws and regulatory requirements in Bangladesh.
- Personalized Experience: Displaying relevant content and offers based on your preferences and usage patterns.
4. Data Retention, Security & Third-Party Sharing
Data Storage & Retention
Your data is stored on secure servers and retained for as long as your account remains active. Even after account closure, certain information may be kept for a defined period to meet legal obligations or resolve disputes.
Data Protection Measures
11 baje employs industry-standard security measures, including SSL encryption, firewall protection, regular security audits, and access controls. In the event of a data breach, affected users will be notified in accordance with applicable law.
Sharing Information with Third Parties
11 baje does not sell or rent your personal information. However, information may be shared in the following limited circumstances:
- Payment Providers: Only the information required to process transactions is shared with mobile banking services such as bKash, Nagad, and Rocket.
- Game Providers: Only the information necessary to operate games may be shared with third-party game service providers.
- Legal Authorities: Information may be disclosed to comply with court orders or legal requirements under Bangladeshi law.
- Fraud Prevention: Information may be shared with relevant regulatory authorities to prevent money laundering or fraud.
In such cases, only the minimum necessary information is shared.
5. Your Data Rights & Contact
11 baje believes you should have full control over your own information. Your key rights are outlined below:
You can view your stored information at any time by logging into your account. For detailed reports, please contact our support team.
To correct inaccurate or outdated information, update it via your account settings or contact our support team. Changing your mobile number will require additional verification.
If you request account closure, your personal information will be deleted. However, certain data may be retained for a specified period to meet legal requirements.
To receive a copy of your transaction history and account information, email our support team.
You may object to the processing of your data for specific purposes. However, processing that is essential for service delivery will continue regardless.
Contact Methods
For any privacy-related questions or requests, please reach out to our support team. Emails are typically responded to within 24–48 hours.
Email: support@11baje.com | Support Hours: 9:00 AM – 11:00 PM
6. Policy Updates & Effectiveness
11 baje reserves the right to update this Privacy Policy from time to time. Changes may be made in response to legal requirements, technological developments, or updates to our services.
For any significant changes, you will be notified via your registered mobile number or through an in-platform notification. Continued use of the platform after such changes will be considered acceptance of the updated policy.
The latest version of this policy will always be available on this page. You can check the "Last Updated" date at the top of the page to see when the policy was last revised.
This Privacy Policy has been prepared in accordance with applicable laws of Bangladesh and shall be governed by the jurisdiction of Bangladeshi courts. Our Terms & Conditions and this Privacy Policy together form the legal framework governing 11 baje.
To learn more, visit our FAQ Browse categories or Responsible Gaming Read the policy.
Play with confidence — your data is safe
At 11 baje, your privacy is protected, your transactions are encrypted, and your data is never sold. Join with confidence and enjoy Bangladesh's best mobile gaming experience.